Keychange Charity Romans Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by experienced, kind and caring staff who knew them well. Care plans recorded people’s preferences and choices and staff supported people in the way they wished. People were free to go out into the local area, to visit the shops or meet friends. They consented to wear GPS trackers so if they became lost, staff would know where they were. People’s consent was gained before staff delivered care or support, and staff treated people with patience and respect.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff knew people well and ensured they were supported and cared for in line with their wishes and preferences. One staff member said, “I know all the residents very well and lots of people have been here a long time. People get choices in everything they do. I always say it’s about the language you use, like, ‘shall we do this?’. People don’t have to get up for breakfast, they can get up when they want. Probably only 4 or 5 people come down for breakfast and the rest have it in their rooms. Staff know what people want. I would be happy for a family member to live here. I know the staff and I know they would be well looked after.” Another staff member described how care should be person-centred, based on people’s preferences and how they wanted to live their life. They told us, “When I go to wash people, I always give them the flannel and encourage them to try. A lot of people can give up. You have to make sure you try and encourage people to eat independently for example, use praise. I always try and encourage choices, like what people want to wear. Some people don’t want to get out of bed, so we don’t rush them. I’m not here to order people about. If a person wanted a cheese sandwich at 1 o’clock in the morning, they can have it.”

A system was in place to ensure care plans, including people’s preferences and choices, were reviewed and updated regularly. ‘People First’ surveys were completed every 3 months. These provided an analysis of people’s feedback about their care, such as what they thought about the food on offer. Meetings took place with people. The cook attended one such meeting when they were preparing changes to the menu. They asked for ideas from people, what they would like to eat, and food they disliked. Where people did not feel confident to share their views in the meeting, the registered manager or head of care received these on a 1:1 basis, so everyone was involved.

People were encouraged to be as independent as possible and they had choice and control over their lives. One person said, “There’s things happening here all the time and always something going on. If I want to join in I can, although I like my own space.” Another person told us, “Staff don’t control me at all. I can do what I want. It’s all worked out very well. I’m settled and comfortable. A friend visited this morning and she commented how homely and comfortable it was here. It has a good reputation here. I’ve got the best room in the house with a little bathroom en-suite.” Activities were organised for people and they could choose if they wanted to participate in these. BBQs were organised in the summer. Some people preferred to spend time in their bedrooms, watching television or reading. Visitors were greeted and made welcome, and there were no restrictions on visiting. People could go out if they wished and were given a GPS tracker, which they consented to carry. A GPS tracker uses satellite navigation to determine movement and location, so if a person got lost, the tracker would identify where they were so staff could go and collect them. One person explained how carrying a tracker made them feel safe and confident to go out on their own.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.