Moulsham Home

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Moulsham Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this assessment. Moulsham provides accommodation, nursing, and personal care for up to 37 people. At the time of the assessment, 26 people were living at the service. The service provides support to people with learning disabilities and dementia. We looked at 9 quality statements in the safe and well led key questions. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. Whilst we found some improvements had been made since the previous inspection and some recommendations had been met, other recommendations were not met and improvements were still needed in relations to medicines, risk management, deprivation of liberty safeguard oversight and Governance. We found a breach of the legal regulations in relation to governance. The oversight of the service was not always effective in assuring the organisation was compliant with regulations.

People's experience of this service

People were positive about the support they received from staff at Moulsham Home. People told us they felt safe and there were enough staff to meet their needs and they were happy with how the service was managed. A person told us, “Staff are very courteous, warm hearted and not too formal.” A relative told us, “I think it is lovely. I could not have found anywhere better for my [family member]. It suits them perfectly.”