Archived: Landmere Nursing Home
All Inspections
20 May 2013
During a routine inspection
We found there further improvements were needed to make sure people were safe and protected from risks to their health. We found further serious concerns with the organisation and delivery of certain aspects of care and we brought these to the attention of the manager and informed other stakeholders.
27 March and 24 April 2013
During an inspection looking at part of the service
We found that some improvements had been made however we were still not assured that these were effective to safeguard people who used the service and meet essential standards.
20 December 2012
During an inspection looking at part of the service
On several occasions during our inspection we heard staff label people by making reference to their level of dependency. For example people were referred to as 'walkers' and 'feeders'.
We spoke with two relatives of people using the service who told us they were kept informed of any updates by staff, 'They let me know what's happening, for example if my relative has had a fall.' Assessments of risk were being carried out to ascertain the level of risk to people from various factors. However this did not always lead to the appropriate care being provided.
There was limited guidance available to staff in how they could prevent challenging behaviours from occurring or deal with them when they happened. We saw that the home had an appropriate amount of staff available on the day of our inspection.
15 May 2012
During a routine inspection
One person told us: 'The staff are very good, they are just like friends.' Another person told us: 'The staff are nice and kind.' People told us that they were happy with the quality of food and that they received drinks and snacks throughout the day. With regard to staff keeping relatives informed of people's needs we received mixed views. One relative told us that staff always keep them informed another relative told us that they were not always kept informed and updated by staff.
We spoke with people living at the service about how safe and supported they felt. All of the people told us that they were safe and staff protected them. One person told us: 'I feel safe here.' One person we spoke with told us that they did not always go to bed at their preferred time because there was a lack of staff. The told us: 'If there was one more it would help.' A relative we spoke with said they had serious concerns about the lack of staff. They told us that people are often left unattended for long periods of time in corridors and lounges and have to wait to be transferred from their wheel chair to more comfortable chairs. One person told us: 'The staff seem to be trained ok.'