• Care Home
  • Care home

Archived: Acorn Park Adult Services

Overall: Good read more about inspection ratings

Andrews Furlong, Mill Road, Banham, Norwich, Norfolk, NR16 2HU (01953) 888656

Provided and run by:
Acorn Norfolk Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 3 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One inspector carried out this inspection.

Service and service type:

Acorn Park Adult Services is a residential care home that provides personal care for up to nine people living with severe learning disabilities, autism spectrum disorder and behaviour that challenges. The home has been developed and designed in line with the values that underpin the 'Registering the Right Support' and other best practice guidance. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The service had a registered manager. The service is required to have a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was announced. We gave the service 24 hours’ notice of our inspection so that people living at Acorn Park Adult Services knew to expect our arrival and to reduce the impact of our presence. Inspection site visit activity took place on Tuesday 26 March 2019.

What we did:

• We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about. We assessed the information we require providers to send us at least once annually to give some key information about the service. We used all this information to plan our inspection.

• We spoke with two people who used the service.

• We spoke with relatives of two people who use the service.

• We also spoke with six members of staff including the registered manager.

• We observed how people received their care in communal areas of the service.

• We looked at records in relation to people who used the service.

• We also looked at records relating to the management of the service, recruitment, policies and systems for monitoring quality.

Overall inspection

Good

Updated 3 May 2019

About the service: Acorn Park Adult Services is a residential care home that was providing accommodation and personal care to eight adults at the time of the inspection. The accommodation was in four domestic type houses on a campus that provides several services including a school and a children’s home.

People’s experience of using this service:

¿There was enough staff on duty to enable people to remain safe and receive care in a timely way.

¿ The risks to the quality and safety of the service were identified and acted on. The environment was safe and suitable for the needs of people living there. People had access to appropriate equipment where needed.

¿ People were supported to take their medicines in a safe way.

¿ All staff interacted inclusively and engagingly with people. The service worked flexibly and innovatively to ensure people who used the service felt at home.

¿ Staff were kind and caring and promoted people’s dignity. Staff understood the importance of treating people with respect and ensured they did this.

¿ People were observed to have good relationships with the staff team. Staff actively ensured people maintained links with their friends and family.

¿ Staff had received appropriate training and support to enable them to carry out their role safely. People’s health was well managed and staff had positive links with professionals, which promoted well-being for them. Staff were motivated and enjoyed strong team work.

More information is in the full report.

Rating at last inspection: Good (July 2016)

Why we inspected: This was a scheduled inspection based on our previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk