Archived: The Gables

Updated 24 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 26 March 2021 and was announced.

Updated 24 April 2021

About the service

The Gables is a care home that offers nursing and personal care to 16 adults who have complex needs. There were 11 people living there when we visited.

People’s experience of using this service

• People showed they were happy living at The Gables, they felt safe and liked the staff who looked after them. The provider had systems in place to manage risks and keep people safe from avoidable harm. The provider employed enough staff to meet people’s physical, social and emotional needs. Staff gave people their prescribed medicines safely. They followed good practice guidelines to help prevent the spread of infection. Equipment was available so that staff could support people in a safe way.

• Staff had the skills and knowledge to do their job well and knew each person’s preferences. Kitchen staff cooked a range of nutritious meals to satisfy everyone’s taste and external healthcare professionals helped people maintain their health. Staff supported people to make decisions in all aspects of their lives.

• People and staff had warm, caring relationships with each other. A member of staff said, “We do so much more than just personal care. We’re helping people live their lives. It feels like a family – all looking after each other.” A relative described the staff as, “Professional, very caring and passionate about what they do.” Staff respected people’s privacy and dignity and encouraged independence wherever possible.

• People were fully involved with staff in deciding what activities, outings and entertainment each person wanted to do. People were part of the local community. People knew how to complain if they wanted to and were confident the registered manager would resolve their issues.

• Everyone praised the registered manager who gave staff strong leadership and managed the home well. Staff understood the provider’s ethos and values and made sure that people’s lives were as comfortable and fulfilling as possible. People, their relatives and other stakeholders had opportunities to comment about how the home was run. The quality-monitoring system included checks the staff and provider did to make sure that they identified any necessary improvements. A member of staff told us, “I like [registered manager]; everyone likes her. She is so passionate – [The Gables] is her baby and she knows what she’s doing.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

At the last inspection we rated this service Good (report published on 22 June 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we might inspect sooner.