The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: The HSGP Ltd

73 Harley Street, London, W1G 8QJ (020) 7486 6011

Provided and run by:
The Harley Street General Practice Ltd

Important: The provider of this service changed. See old profile
Important: This service is now registered at a different address - see new profile

All Inspections

2 May 2018

During a routine inspection

We carried out an announced comprehensive inspection on 2 May 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The provider The Harley Street General Practice Ltd has one location registered as HSGP Ltd located in Harley Street in London and provides family medical services including paediatrics, gynaecology, sports medicine and travel vaccinations.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the provision of advice or treatment by, or under the supervision of, a medical practitioner, including the prescribing of medicines.

The doctor is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Twenty one patients provided feedback about the service. All the comments we received were positive about the service, for example describing the doctors as helpful, caring and friendly.

Our key findings were:

  • The docotors were aware of current evidence based guidance and had the skills and knowledge to deliver effective care and treatment.
  • The provider had systems in place to protect people from avoidable harm and abuse.
  • The provider had effective systems in place to record, monitor, analyse or share learning from significant events.
  • The service had arrangements in place to respond to medical emergencies.
  • There were arrangements in place for the management of medicines.
  • There was a clear vision to provide a personalised, high quality service.
  • The patient feedback we received in the course of the inspection indicated that patients were satisfied with the service they received.
  • Information about how to complain was available. The provider had not received any complaints about the service in the last year.

12 February 2013

During a routine inspection

We were able to speak with one person who used the service. They were very satisfied with the service they had received. They felt that they were given enough information and time to discuss their options with their doctor who was 'extremely good in all circumstances'. They told us that they had had more than enough information about their treatment. They reported that they were treated well, understood their proposed care and treatment and found the service clean.

The last feedback survey report from 2012 was also positive about people's experience. People reported that they had had their treatment explained to them and all of the respondents had confidence in their doctor. One commented that 'it was always a good experience with the highest standards'.

People were cared for in a safe environment by staff who had received the necessary training and appraisal. There were procedures in place to deal with emergencies and staff had been trained to manage a medical emergency. The practice had systems to ensure that people were protected from the risk of infection.

The practice had systems for reviewing and improving the quality of the service provided. This included audits, feedback from colleagues and team meetings.