22 May 2023
During an inspection looking at part of the service
Hadrian Park is a residential care home that provides accommodation and personal care for up to 74 older people and people living with dementia. At the time of the inspection there were 73 people using the service.
People’s experience of using this service and what we found
People told us they were happy living at Hadrian Park. The provider ensured people lived in a safe environment. Health and safety checks were regularly conducted. Staff were trained to support people in the event of an emergency. Medicines were managed safely. Individual and environmental risks were identified and managed.
People were protected from the risk of abuse. Staff had completed safeguarding training. Information gathered from safeguarding concerns, accidents and incidents was analysed to identify trends or patterns with actions put in place to minimise risk of further incidents.
Staff had completed training in infection control and followed protocols to reduce the risk of infection. A robust recruitment process was in place. Enough staff were deployed to meet people’s needs. The registered manager regularly reviewed staffing levels to ensure people’s needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had a clear vision and values which staff demonstrated. The registered manager promoted an open and inclusive culture. Staff told us the provider and management team were supported in both the work and home environments. The home had introduced a number of ideas to improve both people and staff’s well-being.
The provider and registered manager understood their duty of candour. Staff were knowledgeable about their roles and worked well together. The home had developed strong partnerships with health and social care professionals to ensure people received joined up care.
The provider had comprehensive quality assurance systems to monitor the quality and safety of the home. The home regularly sought feedback from people, their relatives and staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 23 February 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service remains good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Hadrian Park on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.