About the service Brindley Court is a residential care home providing personal and nursing care for people aged 65 and over, and younger adults with physical disabilities. The service can support up to 52 people. The accommodation is provided in a single building, arranged over two floors, with communal facilities including lounges and dining rooms on each floor, a hairdressing salon, and a secure garden. At the time of our inspection, 48 people were using the service, some of whom were living with dementia.
People’s experience of using this service and what we found
People were cared for by kind, caring staff who created a warm and welcoming environment. People told us the staff always respected their privacy and dignity and provided care in their preferred way. People were supported to have maximum choice and control of their lives, in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People felt safe and were protected from the risk of harm by staff who understood their responsibilities to identify and report any signs of potential abuse. There was a consistent approach to safeguarding and any concerns were taken seriously and investigated thoroughly in an objective way.
Risks associated with people’s care and support were managed safely. People received their prescribed medicines when needed and there were suitable arrangements in place in relation to the safe administration, recording and storage of medicines. Staff were trained and supported to meet people’s changing needs. The provider ensured there were enough, suitably recruited staff to meet people's needs and promote their wellbeing.
People’s care and support plans reflected their needs and preferences and were regularly reviewed. People’s diversity was recognised and promoted by the staff and systems were in place to meet people’s communication needs.
People were supported to access activities that were inclusive and based on their interests. They benefited from close links with the local community, which increased people’s opportunities for friendship. People had choice over their meals and were supported to access other professionals to maintain good health.
People were actively involved in the running of the home and their views on how the service could be improved were acted on as far as possible. People and their relatives had access to a formal complaints procedure and felt confident any issues raised would be resolved.
There was an open and inclusive culture, led by a registered manager who was committed to improving people’s care and support. Governance arrangements were well embedded and effective in highlighting and rectifying any shortfalls. Staff felt valued and supported in their role.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 8 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.