Archived: Leacroft

We spoke with three staff. They all told us that there had been training in nutrition needs since the last inspection.

This was largely a positive inspection. The essential standard we reinspected had been found to have been met.

There were a number of suggestions made: for the menu to be more varied: for food to be cut up in the kitchen as needed rather than by staff as this took time and made food cold: the provision of better quality meat: and more choice of sandwich fillings served at teatime. The manager said these comments would be followed up.

We spoke with five representatives of people. They all told us that the care that staff provided was generally good. One relative said: 'care always seems to be pretty okay'.

This was largely a positive inspection. Representatives of people said that care was good. The main issues identified were to ensure nutrition always meets people's needs. There were a number of suggestions; that long staff shifts of up to 14 hours are shortened to reduce to staff fatigue which effect the quality of service offered. Staff to always ensure that TV or radio programmes are people's own choice. That outings are offered to people on a more regular basis. For a snoozelum room to be provided to give more stimulation to people. And for staff to be trained in palliative care.

We spoke with five relatives/friends. They all told us that the care supplied was good, although one person said that this had not always been the case. One friend said; 'It's marvellous there. The care is excellent '. A relative said; 'Staff are friendly and helpful. The new manager is trying to make things better as well'.

One friend said that staff sometimes would sometimes speak with each other, rather than the people living in the home. Another person said that staff sometimes watched the TV rather than engaging with people.

The main issues that needed attention was to ensure that there were enough staff on duty to care for people at mealtimes. Management also need to ensure that we are kept informed of any safeguarding incidents so that we can monitor whether we need to take action before the next scheduled inspection.

This was a generally positive inspection. The issues we identified from the last inspection were followed up. Relatives and friends were generally very satisfied with the care that staff provide.

Management quickly responded to us as to the issues identified in this inspection.