We carried out a review of the data available to us about Caring Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caring Care Limited, you can give feedback on this service.
This is the first time this service has been rated. At the time of our inspection, 60 people were supported with their personal care needs by the service. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe and staff understood how to protect people from harm or abuse. Risk assessments and guidance were in place to ensure specific risks were identified and managed safely. There were sufficient numbers of safely recruited staff to support people who used the service. Where people received medicines, staff were trained to administer these and made sure people had their medicines on time and when they needed them.
Staff had the skills and knowledge to meet people’s needs. People's human rights were protected because the registered manager and staff understood the Mental Capacity Act 2005 (MCA). People told us staff supported them to meet their healthcare needs when required. Staff also supported people to meet their nutritional needs.
People received care from staff that knew them well and were consistent in their approach to care. People told us staff were kind and caring and sought their consent before providing care. People told us they were treated with dignity and respect and were involved in how their care was planned. Staff promoted people’s independence. People had information in their homes about how to make a complaint should they wish to do so. People had regular contact with the provider to share their views about the standard of care received.
People and staff said the registered manager was approachable and the service was well-run. Staff were aware of their roles and responsibilities and felt supported by the management team. The registered manager told us they kept their knowledge current and provided staff with direction about levels of care they expected with supervisions and regular meetings. The registered manager and management team monitored the quality of the care that people received, which included observing staff practice and reviewing records.