15 May 2013
During a routine inspection
We spoke with everyone who received a service and they said that they were happy. People told us about activities and events that they were looking forward to. They said that staff supported them well. We saw that care and support plans were in the process of being improved to contain more information about people's individual needs and preferences.
We heard staff speak with people respectfully and encouraged people to be as independent as they were able. People were supported to do their own washing, cleaning and meal preparation.
Staffing levels within the home had improved since our last visit. One person now received one to one support at key times and this had a positive impact on opportunities for the other people who received a service. Despite this the service could not provide regular individualised activities for everyone who received a service.
People were supported by a full compliment of permanent staff. This had improved consistency and morale. The manager was now based at the home full time. This had enabled them to provide more effective support. Staff told us that they currently felt well supported in their roles.
There were effective systems in place to assess and monitor the quality of the service provided. Records showed how checks were carried out to monitor systems and processes.