3 August 2023
During a routine inspection
Grosvenor Park Community is a 5 bedded service for people with mental health needs. At the time of our inspection, there were 5 people using the service.
People's experience of using this service and what we found
People were protected from the risks of abuse and neglect, as staff were clear of their responsibilities to protect people from harm. Staffing levels were appropriate to meet people's support needs and recruitment processes were managed safely. Risk assessments had been completed, which guided staff how to keep people safe from avoidable harm. The provider had systems to record and monitor accidents and incidents. People were protected from the risks associated with the spread of infection and the home was clean and tidy.
People’s needs assessments were completed before they started using the service. People received support from staff who had the knowledge and skills to meet their needs. Staff completed an induction programme when they first started working for the service. Staff also received training, and supervision. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with kindness and respect. Staff encouraged people to be as independent as possible. People were supported to express their choice in areas such as how they wanted to be supported. Care records were written to reflect people's individual needs and were regularly reviewed. The provider had a policy and procedure for dealing with any concerns or complaints.
The home was clean and tidy, and measures had been taken to reduce the risk of the spread of infection. The provider ensured that there were systems in place for learning from accidents and incidents took place to prevent recurrence.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last inspection for this service was rated good (published 03 August 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.