Updated 4 June 2024
Date of assessment: 12 June 2024 to 20 June 2024. Church Hill Surgery is an NHS GP practice located in rural Norfolk in an area of low deprivation. There were approximately 4,500 people registered with the service at the time of our assessment. The practice dispenses medicines to those patients eligible to receive this service. We conducted this assessment as a follow up to our February 2022 inspection where the service was rated Requires Improvement for the well led question (overall, the practice was rated as Good). We assessed 21 quality statements across the safe, effective and well-led key questions; and have combined the scores for these areas with scores from the last inspection. At this assessment, we found leaders had a shared vision to deliver patient centred care and staff in all areas understood and supported this vision. There was a strong focus on safety and managers investigated concerns appropriately. Staff involved people in decisions about their care and treatment and supported them to ask questions. The provider had taken action to ensure that the new governance systems seen at our February 2022 inspection were now embedded into day to day service delivery. There was an inclusive and positive culture of continuous learning and improvement.