16 November 2023
During an inspection looking at part of the service
People’s experience of using this service and what we found
There was safeguarding procedures in place and the registered manager and staff had a clear understanding of these procedures. Appropriate recruitment checks had taken place before staff started work at the home. There were enough staff to meet people’s needs. People’s medicines were managed safely. The service had procedures in place to reduce the risk of infections. There were effective systems in place for monitoring and learning from incidents and accidents.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The registered manager and staff worked in partnership with health and social care providers to plan and deliver an effective service. The provider took people using the services views into account through surveys and residents’ meetings. There was a learning culture at the home which improved the care people received. Staff told us they received good support from the registered manager.
Rating at last inspection. The last rating for this service was good (published 30 May 2018).
Why we inspected.
This inspection was prompted by a review of the information we held about this service.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect