26 June 2013
During a routine inspection
People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Parents we spoke with were very complimentary of the care and support their children received. On parent said 'they're absolutely fantastic'. Staff were able to describe how they met the needs of children and young people who use the service. One member of staff said 'Our priority is the care of the children.'
Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. The provider acted in accordance with legal requirements when considering young people's capacity to consent. The provider had suitable arrangements in place to ensure parents documented their consent for personal care to be provided to their children. We saw signed consent forms in care records and parents we spoke with told us they had given their consent at the initial assessment.
Staff received appropriate professional development. We spoke with three members of staff. They told us they felt well supported by managers and they had enough training to enable them to meet the needs of the children and young people they supported. One member of staff said of managers and colleagues 'we are a very close knit supportive team'.
People who use the service, their representatives and staff were asked for their views about the care and treatment provided and these were acted on. Families were invited to give feedback about the service and make suggestions about things they might like to change. The provider had processes in place which regularly identified, assessed and managed the risks related to the health, welfare and safety of people who use the service and others.