About the service Border Care Ltd is a care agency that provides a care service for people in their own homes. The care agency can provide care to people who may have dementia, mental health, physical disability, sensory impairment. There were five people receiving personal care at the time we inspected.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe care and support by staff that were trained, experienced and understood how to keep people safe from harm. Relatives told us their family members felt safe with staff in their homes, saying they were all trustworthy. The provider followed safe recruitment processes when employing new staff.
People received their medicines safely, they were supported to take their medicines as prescribed. Staff were regularly assessed and had their competency checked. The risk of infection was reduced as staff used equipment provided and worked in line with guidance. The registered manager reviewed any accidents and incidents ensuring any lessons learnt were acted on.
People’s care continued to be reviewed with them and where appropriate their relatives ensuring care and support needs continued to be met. Relatives said their family members healthcare needs were being met. People, where required, were supported to have nutritional needs met and were encouraged to remain as independent as possible.
People’s relatives spoke highly of the staff team, and staff spoke passionately about their roles and the people they provided care and support to. People’s social and physical needs were incorporated into the plan of care and used to promote and maintain people’s abilities and independence. Staff worked with health community professionals to ensure people’s end of life care needs were met.
The registered manager completed regular checks to make sure people receive high quality care.
People and relatives were asked for feedback on the service they received. People knew how to complain and were confident they would be listened to if any concerns were made.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good. The last report was published 13 October 2017.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.