Tushmore Lane

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider took positive risks to ensure that outcomes were achieved and so that barriers to people’s support were removed or mitigated as much as possible. The provider ensured that people had access to healthcare and specilaist support. Systems were in place to allow place to comment, feed back and shape their support as they wanted.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff we spoke with understood their role in ensuring people's equality and diversity needs were met. Training records showed that there was full compliance in completing Equality and Diversity training. People’s communication needs were assessed. Staff use pictures to assist people to choose food and activities as well as social stories to support individuals understand different situations. Easy read formats relating to information about people’s care were available. People at the home were able to communicate verbally. Staff were trained in Makaton although this was not required at present. The organisation has an Enabling Communication policy in place which guides staff on identifying communication needs and identifying what support is required. One person used ear defenders in public to reduce the environmental noise and reduce any anxieties that stem from this. Staff supported them with this. There were positive assessments to maximise how staff could promote decision making and communication. For example, one plan detailed the most appropriate, and least appropriate times to seek the opinions and question one person. Due to a specific mental health need the person would experience paranoia in busier places like supermarkets and can get preoccupied with other people. Guidance was clear for staff on when to maximise how to seek their feedback. People were involved in their ongoing support and setting outcomes and targets for things they wished to do or achieve. We saw regular documented monthly key worker meetings with people. There were discussions around key areas of maintaining close relationships, areas the person wanted to work on, what was working well in the support and what wasn’t.

The provider actively sought out and listened to information about people who were most likely to experience inequality in experience or outcomes. The provider took positive risks to ensure that outcomes were achieved and so that barriers to people’s support were removed or mitigated as much as possible. In the providers Provider Information Return they stated, ‘We have recruited a diverse staff team from a range of backgrounds (race, age, gender, sexual orientation, religion) and also varying levels of experience. This influences all individuals to have a more tolerant approach towards others diversity’.

People were involved in their ongoing support and setting outcomes that they wanted. People were supported to use external specilaist support and healthcare services. Staff encouraged and sought people’s choices. One relative said, “He does make decisions about things and wants to do things. The staff explain to him.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.