Nest Healthcare

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We rated caring as good. We assessed three quality statements, including kindness, compassion and dignity, independence, choice, and control and workforce wellbeing and enablement. People were treated as individuals and had choice over their treatment, including activities and future plans. Staff treated clients with compassion and kindness. They respected clients' privacy and dignity. They understood the individual needs of clients and supported them to understand and manage their care, treatment, or condition.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Due to the provider having low referral numbers since our last inspection, we reviewed feedback from discharged clients, along with the most recent client. All feedback was positive and commended staff on their caring and compassionate attitude and the support they received for their emotional wellbeing.

Staff told us that clients emotional wellbeing was a priority and that clients were treated with respect and dignity.

Feedback received from a partner referring agency was positive, and praised the provider for the support given to clients during admission.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff told us friends and family are given the landline number to the service to contact their loved ones and that clients were allowed visitors based on the stage of their treatment.

The service had two bedrooms on the ground floor with an accessible bathroom and all treatment rooms, lounge and kitchen were on the ground floor. Clients had access to spiritual, religious, and cultural support in the local community. The provider had an individualised activities timetable in place, focussing on client’s preferences and choices.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff we spoke with told us they were supported by their manager, that workload and caseloads were always manageable, and they felt safe at work. Staff confirmed there was a lone working policy in place.