Archived: Merseycare Julie Ann Limited

We reviewed three people's care records and found they contained the majority of information staff required to provide care in a way which met people's individual needs.

All members of staff went through recruitment checks to ensure they had the appropriate skills and values to undertake their roles. New members of staff were supported through induction and newly recruited care workers told us this worked well.

There were enough qualified, skilled and experienced staff to meet people's needs. However, concerns were raised about staff not having the required skills to treat specific medical conditions.

An effective system was in place for complaints. People and their relatives had access to information about how to make a complaint.

People told us they valued the same care workers coming consistently to provide them with support. They also told us the care workers usually came on time. One relative we spoke to said they were very happy with the standard of care being provided. We were told the care workers were flexible in their approach and would support their relative with their choice of activities.