• Care Home
  • Care home

St. Ives Country House Care

Overall: Good read more about inspection ratings

Horton Road, Ashley Heath, Ringwood, Hampshire, BH24 2EE (01425) 481220

Provided and run by:
Care South

Latest inspection summary

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Background to this inspection

Updated 11 November 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 1 inspector. A second inspector contacted relatives by telephone to obtain their feedback.

Service and service type

St Ives Country House Care is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. St Ives is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager, deputy manager, receptionist and briefly spoke with 4 other staff members. We spoke with 2 people and 1 relative. We reviewed a range of records including examples of care records, multiple medicines administration records and 6 staff records to review recruitment processes. We reviewed a variety of records relating to the management of the service including audits and premises safety records.

We received written feedback from 3 staff following the inspection and spoke with 5 relatives on the telephone.

Overall inspection

Good

Updated 11 November 2023

About the service

St Ives Country House Care is a residential care home providing personal care to up to 60 people. The service provides support to older people, people who have physical disabilities or sensory impairments and people living with dementia. At the time of our inspection there were 55 people using the service.

People’s experience of the service and what we found:

People were safely cared for by well trained staff who understood their responsibilities about safeguarding. Risks were assessed however people were not restricted and lead fulfilling lives.

A robust recruitment system ensured only staff suitable for caring roles were recruited and use of a regular care agency ensured continuity of care.

The premises were very well maintained and extremely clean and all necessary infection prevention and control measures were in place.

The service was very well-led, and we only received positive feedback about the management team and staff. There was an open culture and people, staff and relatives could easily communicate with the management team due to an open-door approach.

Auditing and planning ensured both good oversight and continual improvement of the service delivery.

Staff were supported to develop in their care careers and most feedback from staff indicated pride in working at St Ives Country House Care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (published 7 April 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We undertook a focused inspection to review the key questions of safe and well-led only. For those key question not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for St Ives Country House Care on our website at www.cqc.org.uk.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.