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Oakley Lodge Care Home (55)

Overall: Good read more about inspection ratings

55 Oakley Road, Luton, Bedfordshire, LU4 9PX (01582) 613656

Provided and run by:
Oakley Lodge Care Home Ltd

Important: The provider of this service changed. See old profile

Report from 18 April 2024 assessment

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Responsive

Good

Updated 29 April 2024

People were in control of their care and support. The provider was proactive in obtaining feedback.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Person-centred Care

Score: 3

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Care provision, Integration and continuity

Score: 3

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Providing Information

Score: 3

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Listening to and involving people

Score: 3

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in access

Score: 3

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in experiences and outcomes

Score: 3

People’s care was regularly reviewed, where people were not always able to be involved in any decision making processes themselves, the provider ensured others were involved in this process, for example relatives and health professionals.

Staff were aware of barriers to inequality and prided themselves on having a diverse staff team where they could share and integrate their cultures into the service.

Relatives told us they were asked for regular feedback through one to one meetings and yearly surveys.

Planning for the future

Score: 3

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.