19 October 2013
During a routine inspection
All the relatives we spoke with told us they were very happy with the care provided. They told us they had been involved in providing information about people's needs. One relative said, "I know she is happy because she ignores me when I visit. If she was unhappy she would keep hugging me." We saw good interactions between staff and the people living in the home. The body language of the people living in the home told us they were happy in the presence of staff. All the people we saw were well groomed.
We saw that people were provided with meaningful activities to help them have fulfilled lives.
We saw that systems in place ensured that people received their medicines as required.
The staff were knowledgeable about people's needs and happy in their working environment.
We saw that there were systems in place to monitor the quality of the service provided. People living in the home and their relatives were asked their views about the service and improvements made where possible based on their comments.