During a check to make sure that the improvements required had been made
There were effective policies and arrangements in place to ensure that people who received care, treatment and support from the secondary mental health in-reach team in timely way. This included an integrated pathway that was regularly reviewed. This pathway clearly set out the roles and responsibilities of all healthcare partners in ensuring that people were referred and assessed in a timely way. Adherence to the integrated pathway was monitored.
The provider submitted evidence that showed that the way in which people were referred to, and assessed by the secondary mental health team was timely and effective. The evidence also showed that the effectiveness of these arrangements, and staff's compliance with the integrated mental health pathway was monitored and discussed on a regular basis. Records showed that people's experience of care and treatment that involved more than one healthcare provider was kept under review.