Background to this inspection
Updated
10 July 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one inspector
Service and service type:
This service is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
This inspection was unannounced.
What we did before the inspection:
We reviewed notifications we received from the service and reviewed any information we received prior to the inspection from people using the service, their relatives and care staff.
We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.
What we did:
We observed care taking place within the home and spoke with four people using the service to gain their feedback about their experience of the home. We looked at five people’s care records. We checked records relating to the management of the service and spoke with four members of staff, the service manager and the registered manager.
Updated
10 July 2019
About the service:
Westfield House is a residential care home providing support to up to 22 people living with a diagnosis of a mental health condition. At the time of the inspection 20 people were using the service. The service is located in the Rawmarsh area of Rotherham, close to local facilities and the public transport network.
People’s experience of using this service:
People told us they experienced a good standard of care at Westfield House. They told us they felt safe, and said they would recommend the service to others. Our observations showed staff were respectful to people using the service, and we saw positive relations between staff and people using the service.
People received care which was highly tailored to their needs. People were involved in planning their care, and people we spoke with told us they understood their care plans and felt they had control over them. People told us they felt there were enough staff on duty at all times. One person said: “There’s always someone around, that’s never a problem.”
The service was safely managed, there were a range of audits in place to monitor the standard of safety within the home, and were issues were identified they were quickly acted upon. Managers had a good oversight of risks within the service and these were regularly reviewed to ensure they were managed appropriately.
People gave us positive feedback about the food available at Westfield House. We saw people were encouraged to make food choices independently, and staff spoke with knowledge about arrangements to support people to develop skills in this area. Mealtimes were unhurried and clearly dictated by people’s choices and preferences.
People weresupported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Managers were highly visible within the service and accessible to people using the service. People told us they knew the management team well and could speak with them whenever they wanted to. Staff told us they felt supported by the management team, with one staff member describing the management team as “so supportive, always approachable.”
People were supported in maintaining good health, and staff liaised with external healthcare providers where appropriate to ensure that care was provided in a way that met people’s needs.
More information is in the full report
Rating at last inspection:
Good. The report was published in January 2017.
Why we inspected:
This was a scheduled inspection based on the last rating.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.