The Care Quality Commission

Archived: Harmoni - Surrey

22 Hollyfield Road, Surbiton, Surrey, KT5 9AL (020) 8390 9991

Provided and run by:
Practice Plus Group Urgent Care Limited

Important: This service is now registered at a different address - see new profile

All Inspections

21 January 2013

During a routine inspection

The service had been operating since 1993 and managed by Harmoni HS Ltd from 2008. The main office was in Kingston although the service did not cover patients in this area but across nine areas in Surrey. There were nine bases where patients could be seen by a doctor, each with different operating times during the week and weekends. There were seven cars each with a driver to take doctors to home visits for patients where this was assessed to be required or at the patients request, although not all of these cars were used during the week. We were told that the main office was due to move to Surrey within a few months of our visit.

We spoke with two patients, two doctors, the registered manager and three members of staff during our unannounced visit to the main office of Harmoni-Surrey.

Patients said the people who answered their call where "polite and helpful" and said that they rang back within the given timescale to give them the choice of going to a base or waiting for a home visit. "Handy", "efficient" and "don't change anything" were some of the comments made about the service.

The doctors we spoke with had worked for the service for many years and were GP's in the local area. They said they completed training through their GP practice and had not completed training in the protection of vulnerable adults but had a copy of the local authority procedure in the car and at the base.