Updated 7 March 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection team consisted of one inspector.
Service and service type:
Presious Healthcare is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of the inspection the agency was providing personal care to nine people.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit because it is a small service and the registered manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
What we did:
We used information the provider sent us in the Provider Information Return. (PIR) This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We looked at information we held about the service including notifications they had made to us about important events. We also reviewed all other information sent to us from other stakeholders for example, the local authority and members of the public.
We spoke with two people during our visit, and three relatives. We spoke with seven staff during our visit, we also spoke with the registered manager and the nominated individual. We received written feedback from one health and social care professional. We looked at care documentation for three people using the service and their medicines administration records. We also looked at three staff files, staff training and supervision planning records along with other documents relating to the management of the service. These included records associated with audits and quality assurance, staff duty rotas and policies and procedures relating to medicines, safeguarding, complaints and supervision.