15 April 2019
During a routine inspection
Cedar House is registered to provide personal care to older people, people living with dementia, people with physical disabilities, people with sensory impairment, and younger adults. People live in a supported living housing complex and have their own flats. At the time of inspection 38 people were living in the complex.
People’s experience of using this service.
¿ People received safe care and they were protected against avoidable harm, abuse, neglect and discrimination.
¿ People’s medicines were safely managed.
¿ Staff were recruited following necessary checks, though these needed to be strengthened.
¿ There were enough staff to provide care and support to people to meet their needs.
¿ People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible.
¿ Staff had support, supervision and training to work effectively to provide personal care to people.
¿ Staff were compassionate, friendly and caring. They treated people with respect and dignity.
¿ Staff encouraged people to maintain their independence.
¿ People had personalised plans of care in place to enable staff to provide care and support in line with people’s preferences.
¿ Information could be provided to people in an accessible ways to enable them to make decisions about their care and support.
¿ People knew how to raise a concern or make a complaint. The provider had systems to properly respond to complaints received.
¿ The service had a system in place to provide end of life care to people.
¿ The service had a positive ethos and an open culture. Management were supportive of people and staff and listened to them.
¿ There were effective systems in place to monitor the quality of the service and drive improvements.
Rating at last inspection.
Requires Improvement (report published 19 June 2018)
Why we inspected.
¿ This was a planned inspection based on the rating at the last inspection.
¿ At the last comprehensive inspection, the provider was rated as Requires Improvement due to systems and processes not effectively in place to assess, monitor and improve the quality and safety of the service. We checked they had taken action to improve these systems and found they had.
Follow up.
We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk