Woodside

Updated 25 April 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 1 inspector who visited the home and an Expert by Experience who made telephone calls. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Woodside is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Woodside is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed the information we had received about the service since the last inspection.

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We used information gathered as part of monitoring activity that took place on 8 November 2022 to plan and inform our judgements.

During the inspection

We spoke with 4 people who lived at the home and 4 members of staff. We spoke with 7 friends or relatives on the telephone.

We looked at a variety of records relating to people’s individual care and the running of the home. These included 4 care and support plans, a sample of medication administration records, health and safety records and minutes of meetings.

Updated 25 April 2023

About the service

Woodside is a residential care home providing personal care and accommodation to up to 11 people. The service provides support to people who have a learning disability. At the time of our inspection there were 11 people using the service.

The care home is made up of 1 large house which accommodates 8 people and 3 self-contained flats for people who prefer to live on their own.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People lived in a residential area of Minehead. This enabled them to easily use community facilities such as shops and cafes.

Staff supported people safely with their medicines. Staff worked with other professionals to avoid people taking unnecessary medicines.

People were supported to take part in activities which interested them and maintain contact with friends and family.

Right Care

People felt safe at the home and with the staff who supported them. Staff knew how to recognise and report any suspicions of abuse. This helped to keep people safe.

Risk assessments were carried out to promote people’s safety and wellbeing. Staff worked with other professionals to make sure people received the care and support they needed.

People were supported by adequate numbers of experienced and well-trained staff.

Right Culture

The registered manager led by example to make sure people received care which was personalised to the individual and was in accordance with their wishes.

Staff knew and understood people extremely well and were responsive, supporting them to live a quality life of their choosing. Everyone was cared for and valued as the individual they were.

People were cared for by staff who felt well supported and were highly motivated to provide good quality care and support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 22 April 2021)

The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection.

We carried out an announced focused inspection of this service on 28 January 2021. A breach of legal requirements was found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Woodside on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.