4 February 2014
During a routine inspection
Individual treatment records were well completed and demonstrated to us that each person received treatment that was in line with the best practice guidelines as outlined by the relevant Royal Colleges and issued by the National Institute for Clinical Excellence (NICE). This showed us that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.
Staff told us that they were confident that they knew what to do if they identified any potential safeguarding concerns. This meant that people who used the service were protected from the risk of abuse. The provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
Staff were up to date with their mandatory training and had been supported to attended additional training opportunities. This demonstrated to us that people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.
All of the records kept by the service were seen to be accurate and fit for purpose. This meant that people were protected from the risks of unsafe or inappropriate care and treatment because appropriate records were maintained.