22 July 2015.
During a routine inspection
This inspection took place on 22 July 2015. The inspection was unannounced. Dimensions 178, Wylds Lane provides accommodation and personal care for up to four people who have a learning disability. At the time of our inspection four people were living there. The home had four single bedrooms, a bathroom, two lounges and a kitchen with a dining area.
The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Relatives told us they had no concerns about the care and support provided for their family member. Staff we spoke with demonstrated an awareness and recognition of potential abuse and knew what action they would need to take in the event of abusive situations.
People who lived at the home were supported by staff who were aware of potential risks which could affect them. Staff were aware of methods to reduce these risks such as those associated with eating and drinking. People had access to a choice of food and drink and people were supported as needed.
Sufficient staff were available to meet people’s needs. Staff received regular training and support to make sure they had suitable knowledge to care and support people. Staff treated people with respect and knew how they could maintain their privacy and dignity.
People’s consent was obtained on a day to day basis. The registered manager had followed the principles of the Mental Capacity Act 2005 and had made applications to the local authority when restrictions to people’s liberty were made.
People had access to health professionals as needed to maintain their well-being. People’s relatives felt involved and up dated.
People were able to see family and friends when they wanted. Visitors told us they were made to feel welcome by staff at the home when visiting. Relatives were confident they could raise concerns about the care provided if necessary.
Relatives and staff felt the registered manager to be approachable. Staff were well supported and encouraged to be involved in the home. Systems were in place to monitor and improve the quality of the service provided to people.