Archived: SoLO Life Opportunities Head Office

During our inspection we looked at two care records and three staff files. We spoke with the manager and three care workers. We spoke with two relatives. One relative told us, 'SoLO is a real life line, X and the staff member have a friendship, it's not just a job to them.'

We looked at care records and saw there were personal profiles in place to guide staff how to deliver care.

We saw the service followed a robust recruitment process. Staff we spoke with said they enjoyed their jobs.

We saw feedback from people receiving personal care was not managed in a structured way. Feedback was obtained informally by telephone discussions and emails.

For the purpose of this inspection we focused on the personal assistant service that is registered with CQC.

People using the service were satisfied with the care they received. They said staff were very friendly and helpful. They had no complaints at all and were more than satisfied with the service.

The service reviewed each person's care documentation on a regular basis. They spoke to the person and their family to make sure the service provided was of a good standard, and was meeting the specific needs of the individual.

People who used the service were supported by friendly, professional staff.