11 January 2022
During a routine inspection
About the service
Tarry Hill is a residential care home providing accommodation and personal care to 13 people at the time of the inspection. The service can support up to 26 people. There are five separate homes within Tarry Hill, each with separate entrances with a shared outdoor terrace area at the front of the homes and access to garden areas.
People’s experience of using this service and what we found
When people were supported to take their medicines, the records did not always include all the information required, such as what time people had taken medicines and when to take medicines only required in certain circumstances. Risks to people’s safety were assessed and reviewed but the most recent reviews were not always included in people’s care plans.
There were enough staff on duty to meet people’s needs and ensure people received their care as agreed. Safeguarding processes were in place and staff told us they would feel confident to recognise and report concerns of abuse if they saw this.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People’s individual needs, preferences, beliefs and lifestyle choices were known, valued and respected.
People were supported by staff who were kind and caring. Staff knew people well and ensured people’s privacy, dignity and independence were promoted. Staff communicated effectively with people. Relatives were involved in care planning and delivery.
There were governance and audit systems in place to capture and address any issues that required improvements. The provider and registered manager had demonstrated a continued commitment to ensuring people achieved the best outcomes and quality of life for them. Relatives, staff and external professionals spoke highly of the drive, passion and knowledge of the registered manager and the person-centred culture they had created.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was Requires Improvement (published 1 October 2020). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture.
We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. This included checking the provider was meeting COVID-19 vaccination requirements.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.