For You Healthcare Limited

Updated 24 October 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered person was meeting the legal requirements and regulations associated with the Health and Social Care

Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.

Before our inspection visit we reviewed information we held about the service, we also contacted local health and social care agencies.

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

Following our site visit, we spoke by telephone with one person using the service. Due to communication difficulties we spoke with three relatives. We also contacted two healthcare professionals for their comments and spoke with four members of staff.

We completed a visit to the main office of the service on 13 September 2018, the inspection team consisted of a single inspector. The inspection was announced. The registered manager was given a short period of notice because they are sometimes out of the office supporting staff or visiting people who use the service. We needed to be sure that they would be available to contribute to the inspection.

During the inspection visit we spoke with the registered manager. We also examined records relating to how the service was run, including visit times, staffing, training and health and safety. We looked through four support plans and additional information relating to these, such as medication sheets and daily log reports.

Updated 24 October 2018

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults.

Not everyone using For You Healthcare receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. There were 11 people receiving support at the time of our inspection.

At our last inspection the service was rated as Good; on this inspection we found the service remained Good. This report is therefore produced in a shorter format and you can find our previous reports on our website.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons.' Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

Risks to people's health and wellbeing were assessed before any support was provided. This was regularly reviewed to ensure people continued to be assisted in a safe manner.

The staff understood how to protect people from harm and how to report such any concerns. Some people received assistance with taking medicines and records were kept to ensure that this was undertaken safely and in line with current procedures.

There were safe recruitment procedures in place to ensure new staff were suitable to work with people. Staff were supported and trained to ensure that they had the skills to support people effectively. When people needed assistance to eat and drink, their nutrition was monitored.

People were able to make decisions about how they received their support and care. This ensured their health needs were met in personalised way. Care and support was planned and reviewed with people. The provider ensured that people's choices were followed and clearly recorded on their support plan. People's privacy and dignity was respected by the staff supporting them.

People felt comfortable with the staff they knew and satisfied with the support they received. They were comfortable raising any issues or concerns directly with staff and there were arrangements in place to deal with any complaints. Information was being reviewed to ensure this was fully accessible to all people who used the service.

The service remained well led. Staff felt supported by the registered manager. Regular checks were completed to monitor the quality of the service and people were encouraged to comment on the service provided. People and staff were encouraged to discuss their views to consider how improvements could be made should this be needed.