Updated 18 April 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by an adult social care inspector
Service and service type:
Synergy Homecare Rotherham is a domiciliary care agency. It provides personal care to people living in their own homes. People's care and housing are provided under separate contractual agreements. CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. The majority of people supported by the service were assisted with personal care tasks.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit because we needed to be sure that the registered manager would be available
Inspection activity, including phone calls to staff and people using the service, started on 28 March 2019 and ended on 4 April 2019. We visited the office location on 28 March 2019 to see the registered manager and to review care records and policies and procedures.
What we did:
• We reviewed notifications we received from the service
• We reviewed information we received prior to the inspection from people using the service, their relatives and care staff.
• We sent surveys to people using the service, their relatives and care staff
• We looked at five people’s care records
• We looked at records of accidents, incidents and complaints
• We looked at audits and quality assurance reports
• We spoke with six people using the service.
• We spoke with three members of staff.
• We spoke with the registered manager and office staff.