10 October 2017
During an inspection looking at part of the service
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Banbury Health Centre on 11 November 2016. The overall rating for the practice was requires improvement. Specifically we rated the practice requires improvement in safe, effective and well-led. The full comprehensive report from this inspection can be found by selecting the ‘all reports’ link for Banbury Health Centre on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 10 October 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection in November 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is now rated as good.
Our key findings were as follows:
- Improvements to governance systems enabled the practice to manage and mitigate risks effectively.
- The system of governance was proactive in identifying where improvements could be made to enhance the experience and care for patients.
- The practice had implemented risk assessments where required and had acted on any risks identified to ensure that fire, legionella, prescription form tracking and electrical safety risks were managed.
- There had been improvements to the level of exception reporting in 2017.
- There was a system for monitoring staff training and identifying the training needs of staff.
- Work had been undertaking to increase the awareness and uptake of various cancer screening programmes
- The practice had undertaken a programme to raise the profile of their carers and increase the number of carers recorded. There had been carers referral box placed at reception and posters placed at reception to encourage carers to identify themselves. The number of registered carers had increased from 32 in 2016 to 51 in October 2017. Information on local support organisations was available for patients.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice