Archived: Eleighwater House Retirement Home

Updated 3 May 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 29 March 2018 and was unannounced. It was carried out by an adult social care inspector.

Before the inspection took place the provider completed a Provider Information Return (PIR). This asks the provider to give key information about the service, what the service does well and improvements they plan to make. We reviewed this and other information we held about the service. This included previous inspection reports, statutory notifications (issues providers are legally required to notify us about), other enquiries from and about the provider and other key information we hold about the

service.

At our last inspection of the service in December 2015 the service was rated as Good overall. Since that inspection no concerns have been identified and the service remains Good.

At the time of this inspection there were 5 people living in the home. During the inspection we met with 5 people in their own rooms or in the sitting room. We spoke with the manager and their family, assistant manager, two members of staff and two relatives.

We observed lunch being served and saw how staff interacted with the people. We looked at a sample of records relating to the running of the home and to the care of individuals. These included the care records of two people who were staying at the home. We also looked at records relating to the management and administration of people’s medicines, health and safety and quality assurance.

Updated 3 May 2018

This was an unannounced inspection on 29 March 2018.

Eleighwater House Retirement Home is a care home for up to 5 older people. The family run home provides personal care in a pleasant rural environment. The home is located in a traditional house and is arranged over two floors. The service provides personalised care and supports people with many different care requirements. At the time of the inspection there were 5 people living in the home.

At the last inspection in December 2015 the service was rated Good.

At this inspection we found the service remained Good.

People told us they were looked after very well at Eleighwater. They said it was, “Overall a nice place to be.” People enjoyed the small, informal environment. The registered manager and their family lived in the grounds of the home. Their regular contact with people and the size of the home contributed to relaxed family style care and support.

People’s comfortable and personalised life-style was supported by the registered manager’s knowledge of good care practice and sound administrative systems.

People felt safe at the home and with the staff who supported them. They had no worries and were confident they could talk to staff. They had confidence any concerns they had would be promptly addressed by the staff.

The provider had systems and processes in place to keep people safe and minimise the risk of abuse. People were supported by sufficient numbers of staff to meet their needs in a relaxed manner.

The registered manager and staff were very pro-active in arranging for people to see health care professionals according to their individual needs. Staff noted changes in people’s health and requested GP visits when required.

People were supported by kind and caring staff. One person said, “Staff are always very attentive and kind.” Another person said, “This is an excellent place. Lovely atmosphere.” A member of staff said, “This is the best place I have worked by far. We are able to give good all round care here.”

People were able to make choices about all aspects of their day to day lives. Their care was responsive to their needs and personalised to their wishes and preferences

There were formal and informal quality assurance systems in place to monitor care and plan on-going improvements. There were audits and checks in place to monitor safety and quality of care.

The service was well run by a registered manager and staff manager who had the skills and experience to run the home so people received high quality person-centred care. The manager led a team of staff who shared their commitment to high standards of care and clear vision of the type of home they hoped to create for people.

Further information is in the detailed findings below