St Matthew Road

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received personalised care that met their needs. People's views and feedback were listened to and they received equity in experience and outcomes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People received care and support that was tailored to their individual needs and preferences, and they were supported to achieve their gaols. One person told us how they were supported to attend clubs, go to church and maintain friendships with people outside of the service. Another person said, "Swimming is a goal. I’m gradually getting more confident."

Staff told us they knew people well, they felt they engaged effectively with them and provided person centred care. One member of staff told us, " Everyone is treated equally. We have keyworker meetings and things are highlighted, they have wonderful lives. We make sure people make decisions based on their wishes. We would never force people to do things, its always their choice. they do what they want to do, and they are much happier."

Care plans contained personal information, which recorded details about people and their lives. This information had been drawn together, where possible by the person, their family and staff. People’s communication needs were assessed and recorded in their care plans. Staff were aware of people’s communication needs and how to offer them support in ways they understood. There were systems and processes followed to consult with people, relatives, staff and healthcare professionals. Meetings were carried out, providing management with a mechanism for monitoring satisfaction with the service provided.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.