Imperial Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People's diverse needs were planned for, respected, and met. We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us their diverse needs were respected and met. One person was deaf. Staff supported them using different communication techniques which met their needs. The staff had put in place some initiatives to help the person access different healthcare services and contact their family members.

Staff explained they had training regarding equality and diversity and this helped them to understand how to meet people's needs.

There were procedures in place to help ensure people were treated equality and their needs were respected. We saw how the provider had liaised with a local faith group following a person's death to help ensure their wishes could be respected and they received the burial of their choice.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.