Archived: Ashley House

We spoke with members of the team of police who are based at the service. They told us that they work with the staff and people who use the service to give a more integrated approach.

They said 'we are a team, we are not working in isolation we work well together. '

Staff spoken with said that the support they receive from managers was ' the very best' One staff member said ' I can go to my manager or above with an idea and can get support to make it happen'

All staff spoken with were positive, upbeat and very well motivated.

We were able to make general observations within the community clinic setting during our inspection. We saw that staff members had a positive rapport with the people who used the services and they were supporting people in a sensitive and respectful way.

We spoke with three people who used the service during our inspection; we wanted to know about the service being provided to them, if they felt they were being treated with respect and dignity and if their opinions were taken into account. Comments were wholly positive and included the following; 'I feel safe and involved' and 'It has saved my life.' We were also able to see some posts that had been sent into, 'Patient Opinion', an independent website about experiences of UK health services. One of these was posted the week before our inspection visit, it said; 'I recently came into Ashley House and I was given a health assessment with the nurse. I think this nurse was great with me and she treated me with respect and dignity.'

The service had both adults and children's safeguarding policies in place.

The provider took account of feedback from people who use the service in order to improve the service in the form of a questionnaire which people were encouraged and assisted to complete throughout the time they were accessing the service.