The Care Quality Commission
  • Doctor
  • GP practice

Guttridge Medical Centre

Overall: Good read more about inspection ratings

Deepdale Road, Preston, Lancashire, PR1 6LL (01772) 325130

Provided and run by:
Dr Rama Krishna Yerra

Important: The provider of this service changed - see old profile

All Inspections

1 December 2023

During an inspection looking at part of the service

We carried out an announced assessment of Guttridge Medical Centre on 1 December 2023. The assessment focused on the responsive key question.

Following our previous inspection on 14 February 2019 the practice was rated good overall and for all key questions. The full reports for previous inspections can be found by selecting the ‘all reports’ link for Guttridge Medical Centre on our website at www.cqc.org.uk

The practice continues to be rated as good overall and the responsive key question continues to be rated as good as a result of the findings of this focused assessment.

Safe - Good

Effective - Good

Caring - Good

Responsive – Good

Well-led – Good

Why we carried out this review

We carried out this assessment as part of our work to understand how practices are working to try to meet demand for access and to better understand the experiences of people who use services and providers.

We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. These assessments of the responsive key question include looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.

How we carried out the inspection/review

This assessment was carried out remotely. It did not include a site visit.

The process included:

  • Conducting an interview with the provider and members of staff using video conferencing.
  • Reviewing patient feedback from a range of sources
  • Requesting evidence from the provider.
  • Reviewing data we hold about the service
  • Seeking information/feedback from relevant stakeholders

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we met with the provider
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • During the assessment process, the provider highlighted the work they are doing to maintain and improve the responsiveness of the service for their patient population.
  • The provider organised and delivered services to meet patients’ needs. They worked individually and alongside other agencies to meet the needs of the patients and improve their experiences of care and treatment.
  • People were able to access care and treatment in a timely way.
  • Complaints were listened to, managed appropriately and used to improve the quality of care.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

14 February 2019

During a routine inspection

We carried out an announced comprehensive inspection at Guttridge Medical Centre (Dr Yerra Surgery) on 14 February 2019. This was in response to changes to practice services following a merger with another GP practice in the same building in May 2018 which had not been previously rated by CQC. We inspected Guttridge Medical Centre (Dr Yerra Surgery) previously on 4 April 2017 and rated the practice as Good overall and in all key questions.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Maintain an up to date record of clinical staff medical indemnity, membership of professional bodies and immunisation status.
  • Carry out additional health and safety checks relevant to staff working in practice premises and include all aspects of infection prevention and control in audit activities.
  • Review the structure of reporting, discussing and documenting significant incidents and document clinical discussions to evidence and share learning from quality improvement activity.
  • Maintain up to date records of staff training.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice