16, 18 December 2013
During a routine inspection
A relative told us that they were 'really pleased' with the respite care their relative received. They added the carer was very flexible and happy to do what their relative wanted, for example, a long walk in the countryside.
Another relative told us their relative was 'very well cared for and very settled. The family appreciate it and how the carer has adapted to changing needs. We feel they are safe'.
A relative had written to the service and commented on how their relative was being supported to become more independent.
We found that people who used the service had detailed support plans which included information about their health, preferences, interests and families and appropriate risk assessments.
Shared Lives staff and carers received training in safeguarding which helped them identify and report any concerns and keep people safe. Relatives told us they felt their relatives who used the service were safe.
Effective recruitment processes and checks were in place. Carers and staff received appropriate training which was updated as necessary.
Carers told us they valued the regular support meetings with Shared Lives staff. Shared Lives staff told us they felt they had access to suitable training and that the manager was supportive.