4 September 2013
During a routine inspection
Patients we spoke with made comments about the service they had received, 'It's great to have this service locally', 'The care I have received has been excellent' and 'The consultant has time to talk to me and answer my questions which has put me at ease.'
The lead nurse we spoke with said, 'I am the safeguarding lead, we have safeguarding documents that we take to each clinic, they have contact numbers and other information that we might need.'
There were effective systems in place to reduce the risk and spread of infection. We saw that personal protective equipment was used appropriately. Hand washing facilities were available with surgical elbow taps as well as dispensable soap and sanitizers.
The registered manager told us, 'We have not received any complaints about the clinic at the Riverside Surgery but any complaints we have had about other clinics we have used to improve the overall service we provide.'