17 September 2013
During an inspection looking at part of the service
People told us they were involved in drawing up their plans of care and received support to meet their needs. Comments from people we spoke with included: "Several carers, all pleasant, come on time and good" and I have "no concerns". Another person said that they had a regular team of care workers and they received care according to their wishes.
The agency had suitable arrangements in place for administering and recording medication. Regular audits and checks on staff practice ensured that any omissions in recording were investigated and action plans implemented if needed.
The agency had suitable systems in place to monitor the quality and safety of the service provided. These included audits of care plans and medication records, supervision of staff and service monitoring surveys.