We carried out a review of the data available to us about Otang Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Otang Care Limited, you can give feedback on this service.
Otang Care Limited provides personal care for younger adults with learning disabilities, autistic spectrum disorder or mental health needs. People received support in their own homes in supported living services. At the time of our inspection the service was supporting 7 people living in 3 houses or flats.
Only one person who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider carried out audits to oversee and improve the quality of the service. Not all audits were effective and had not identified where improvements were needed to some risk assessments which required more information and where the provider needed to make their recruitment process more robust.
People's support needs were assessed regularly and planned to ensure they received the support they needed.
Staff had received training in safeguarding and knew how to keep people safe. The provider had recruitment processes in place to ensure they employed staff who were suitable to support people safely. Medication was administered safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by kind and caring staff. People were treated with dignity and respect and supported to maintain their independence.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
This service was able to demonstrate how they were meeting some of the underpinning principles of Right support, right care, right culture.
Right support:
• Model of care and setting maximises people’s choice, control and
independence
Right care:
• Care is person-centred and promotes people’s dignity, privacy and human
rights
Right culture:
• Ethos, values, attitudes and behaviours of leaders and care staff ensure people
using services lead confident, inclusive and empowered lives
This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Feedback and records showed that people experienced choice and control over their support and care planning was person centred. The culture of the service promoted peoples’ independence and this was evident in the positive outcomes people had experienced. People were supported to express their views and were treated with dignity and respect.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12/06/2017 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.