Francis House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were in control of their care and support. Staff knew people well and supported them to follow their interests, including those related to their spiritual beliefs. There were systems in place to obtain regular feedback.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they were treated with dignity and respect. A person told us the service supported them in having access to a religious leader to support their religious practices and beliefs. The person told us they had a good relationship with their keyworker and said, "I get on with [name of staff member]. We often work well together."

Staff had a good understanding of people's identities, beliefs, preferences and interests. All staff had completed equality and diversity training.

There were systems in place to ensure people could give feedback on the care they received. The provider completed resident meetings and surveys. Feedback received was included in the provider's action plans.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.