Archived: Cornerstone Surgery

This practice is rated as Good overall.

We carried out an announced comprehensive inspection at Cornerstone Surgery on 26 June 2018 as part of our inspection programme.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

At this inspection we found:

• Overall, the practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Most patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• The practice should consider obtaining a defibrillator in case of an emergency at the practice.
• A copy of the Medicine and Healthcare products Regulatory Agency alerts should be kept with the pharmacist so they can monitor this information
• Clear records should be maintained of prescription pads that are ordered, received, distributed and issued. This will allow a full audit trail in the event of any security incident.
• The system for gathering information for a home visit should be developed to include questions to determine whether a patient should call an ambulance rather than wait for a home visit. A question about sepsis should be included to assist staff in assessing the level of urgency.
• The procedure for when following up on children who do not attend a hospital appointment should be developed to record actions taken.