7 November 2013
During a routine inspection
We found people's views were clearly documented and there was a system in place to address unforeseen emergencies which arose when being supported by their volunteer.
People and their relatives told us they were happy with the care they received. One person told us 'they are very skilled' another stated 'they go beyond the call of duty'.
We reviewed the training records and found staff and volunteers received appropriate training for their roles. The training provided staff with the knowledge and skills to deliver care that was safe and appropriate for people living in their own home.
We found people has personalised care plans and risk assessments. We found for every identified risk there was a plan in place to address the risk. We saw people had daily preference lists that were used to meet their preferences.
We found the provider had a system in place to monitor the quality of the service they provided.