Background to this inspection
Updated
14 June 2018
Jenner House Surgery is situated in the town of Farnborough, Hampshire. Jenner House Surgery is the name of the registered provider and the only location. Jenner House surgery is registered to provide the following regulated activities: treatment of disease, disorder or injury; maternity and midwifery, diagnostic and screening; surgical procedures and family planning.
Jenner House is located at the following address: 151-161 Cove Road, Farnborough, Hampshire, GU14 0HQ.
The practices website can be accessed via the following internet address:
The practice provides primary medical care for just under 9,000 patients and is part of the North East Hampshire and Farnham Clinical Commissioning Group. The practice has approximately 11% of patients who are of black or other ethnic minorities. The practice is in an area of low deprivation with a score of eight (one is the most deprived and ten is the least deprived).
The Practice has two GP partners (both female) and a salaried GP. The practice also has two nurse prescribers as well as a nurse and health care assistant. The clinicians are supported by the non-clinical team which included the practice manager, assistant practice manager, patient services team and administrators.
Jenner House Surgery does not offer out of hours care but access for patients to this service is through the NHS111 scheme.
Updated
14 June 2018
This practice is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Jenner House Surgery on 3 May 2018. The inspection as undertaken as part of our inspection programme. Jenner House Surgery has previously been inspected by CQC under a different registration. This was their first inspection under this registration.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
The areas where the provider should make improvements are:
- Consider ways to increase identification of patients who are registered with the practice and a carer.
- Continue to review ways to increase monitoring of patients with long term conditions.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Working age people (including those recently retired and students)
Updated
14 June 2018
People experiencing poor mental health (including people with dementia)
Updated
14 June 2018
People whose circumstances may make them vulnerable
Updated
14 June 2018