Jack Simpson House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People said staff were kind, compassionate and caring. People commented: “ Staff relationships with people were caring and supportive. Staff spoke confidently about people’s specific needs and how they liked to be supported. Through our conversations with staff, it was clear they were committed and kind and compassionate towards people they supported. They described how they observed people’s moods and responded appropriately. Staff adopted a strong and visible personalised approach in how they worked with people. Staff spoke of the importance of empowering people to be involved in their day to day lives. They explained it was important people were at the heart of planning their care and support needs. Staff treated people with dignity and respect when helping them with daily living tasks. Staff told us how they maintained people’s privacy and dignity when assisting with personal care. For example, asking what support they required before providing care and explaining what needed to be done so that the person knew what was happening. Staff adopted a positive approach in the way they involved people and respected their independence. For example, encouraging people to do as much as possible in relation to their personal care. People were supported to have choice and control over their own care and to make decisions about their care, treatment and wellbeing. People were supported to maintain relationships and networks that were important to them, this included access to their friends and family.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Health and social care professionals praised the home for providing kind, compassionate and dignified care and support specific to people's individualised needs.

People said staff were kind, compassionate and caring.

Staff relationships with people were caring and supportive. Staff spoke confidently about people’s specific needs and how they liked to be supported. Through our conversations with staff, it was clear they were committed and kind and compassionate towards people they supported. They described how they observed people’s moods and responded appropriately. Staff adopted a strong and visible personalised approach in how they worked with people. Staff spoke of the importance of empowering people to be involved in their day to day lives. They explained it was important people were at the heart of planning their care and support needs. Staff treated people with dignity and respect when helping them with daily living tasks. Staff told us how they maintained people’s privacy and dignity when assisting with personal care. For example, asking what support they required before providing care and explaining what needed to be done so that the person knew what was happening.

We observed kind, caring and compassionate interactions between people and staff.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to have choice and control over their own care and to make decisions about their care, treatment and wellbeing. People were supported to maintain relationships and networks that were important to them, this included access to their friends and family. For example, care plans documented the importance to people of seeing their family and friends. Activities formed an important part of people’s lives. People engaged in a variety of person-centred activities. For example, outside entertainers, film nights, games, arts and crafts and celebrating key times of the year.

There was a range of appropriate equipment to support and maximise people’s independence and outcomes from care and treatment. For example, walking frames, wheelchairs, and hoists.

Staff adopted a positive approach in the way they involved people and respected their independence. For example, encouraging people to do as much as possible in relation to their personal care.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.