We carried out a review of the data available to us about Alcester Home Care Agency Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Alcester Home Care Agency Ltd, you can give feedback on this service.
•Alcester Home Care’s leadership consisted of four directors, one of whom was the registered manager. One of the directors was a doctor and the registered manager was a nurse prescriber which facilitated effective working partnerships between primary and social care providers.
•The directors were committed to providing a good quality service. They had invested in staff and the infrastructure of the service to ensure people received a care package that was focussed on them and met their individual needs.
•Systems were in place to identify people’s individual safety risks and to promote people’s safety. The risk of accidental harm or infections was reduced as staff used the resources and equipment provided to do this.
•There were enough staff to enable people to have a consistent staff team who arrived when expected and stayed the allocated time.
•People's needs were assessed and staff received training and support which enabled them to provide care and support in line with best practice. Staff had received training to support people to take their medicines as prescribed. They had also received training in safeguarding and knew how to protect people from avoidable harm and abuse.
•People's right to make their own decisions about their care were supported by staff who understood the principles of the Mental Capacity Act 2005.
•Staff monitored people’s health and understood their responsibility to immediately obtain further advice or support if they noticed any changes or signs of illness. People received appropriate support to keep their health conditions stable which improved health outcomes for people.
•We received some extremely positive feedback from people who used the service, and their relatives, about the staff that visited them. People said staff were very caring and made a positive difference to their lives because they took time to know them and what mattered to them.
•People were provided with care and support which was individual to them and which was responsive to any changes in their needs.
•There was a strong emphasis on continuous improvement and seeking people’s views to measure the outcomes for people and identify where any changes in practice or improvements were needed.
•The quality assurance system ensured an outcome based service.
•The directors worked in partnership with other organisations to improve the pathways between acute and community services and were involved in a research based project regarding the use of technology in home care services.
• We found the service met the characteristics of a “Good” rating in all areas; More information is available in the full report
Rating at last inspection: This service was registered on 6 October 2017. This was their first inspection visit.
About the service: The service is a clinically led domiciliary care agency. It provides care to people who live in their own homes. There were ten people receiving a care package from the service at the time of the inspection.
Why we inspected: This was a planned inspection based on the date of registration of the service.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.